Effective Date: 15 April 2021

Welcome to PN Flora. By accessing our website, placing an order, or using our services, you agree to comply with the following terms and conditions.

1. General

PN Flora provides flowers, cakes, and gifting products for personal and corporate occasions.
By using our services, you confirm that:

• You are 18 years or older

• All information provided during ordering is accurate and complete

PN Flora reserves the right to modify these terms at any time without prior notice.

2. Product Information

• All flowers and cakes are handcrafted and perishable.

• Images shown on the website are for reference purposes.

• Actual product may vary slightly in design, color, or arrangement depending on seasonal availability.

However, size, quality, and value will always be maintained.

3. Pricing

• All prices are displayed in Indian Rupees (INR).

• Prices may change based on seasonal demand or availability.

• Applicable taxes and delivery charges will be shown at checkout.

4. Order Acceptance

PN Flora reserves the right to accept or reject any order if:

• Product availability issues arise

• Incorrect pricing occurs due to system errors

• Suspicious or fraudulent activity is detected

If payment has already been made, the amount will be refunded as per refund policy.

5. Delivery Policy

• Delivery time slots are approximate and may vary due to traffic, weather, or unforeseen circumstances.

• In case the recipient is unavailable, the order may be:

  • Left with a neighbor/security

  • Re-attempted later (subject to availability)

PN Flora is not responsible for delays caused by incorrect address or unreachable recipients.

6. Customer Responsibilities

Customers must ensure:

• Correct recipient name, address, and contact number

• Availability of recipient at delivery location

Incorrect details may result in failed delivery without refund eligibility.

7. Intellectual Property

All content including logos, product designs, images, and website content are the intellectual property of PN Flora.

Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

PN Flora shall not be held liable for:

• Delays caused by natural disasters, strikes, lockdowns, or courier disruptions

• Minor variations in product design

• Customer errors in delivery details

9. Contact Information

📧 Email: pnfloraind@gmail.com
📞 Helpline: 9437265006

Shipping & Delivery Policy – PN Flora

At PN Flora, we strive to deliver fresh flowers, cakes, and gifts in a timely and reliable manner.

Delivery Locations

We deliver to selected cities and locations in India through our delivery partners and courier services.

Availability may vary depending on serviceable PIN codes.

Delivery Timelines

Delivery options may include:

• Standard Delivery: Same-day or next-day depending on location

• Fixed Time Delivery: Available in select locations

• Midnight Delivery: Available for special occasions (additional charges may apply)

Delivery times are approximate and not guaranteed.

Delivery Attempts

If the recipient is unavailable:

• Our delivery partner may contact the recipient

• The order may be left with a neighbor/security

• A second delivery attempt may be scheduled

Additional charges may apply for repeated delivery attempts.

Incorrect Address

PN Flora will not be responsible if delivery fails due to:

• Incorrect or incomplete address

• Wrong phone number

• Recipient unavailable

In such cases, refund may not be applicable.

Special Occasion Deliveries

During high-demand occasions such as:

• Valentine’s Day

• Mother’s Day

• Festivals

Delivery times may be slightly delayed due to high order volumes.

Return & Replacement Policy – PN Flora

Due to the nature of our products, return eligibility depends on product category.

Perishable Products (Flowers & Cakes)

Since flowers and cakes are fresh and perishable, returns are generally not accepted.

Replacement or refund may be considered only if:

• Wrong product delivered

• Product delivered in damaged condition

• Product quality is significantly below expected standard

Customers must report the issue within 1 hour of delivery with photos.

Non-Perishable Products

For non-perishable items such as:

• Gift hampers

• Decorative items

Returns may be accepted within 7 days of delivery if:

• Product is unused

• Original packaging is intact

Replacement Process

To request a replacement:

1. Email pnfloraind@gmail.com

2. Provide Order ID

3. Attach clear photos of the product

4. Mention the issue clearly

After verification, we will arrange a replacement or refund as applicable.

Contact Support

📧 Email: pnfloraind@gmail.com
📞 Helpline: 9437265006

Substitution Policy – PN Flora

At PN Flora, we strive to deliver products that closely match the images and descriptions displayed on our website. However, due to the seasonal and perishable nature of flowers and certain gift items, substitutions may occasionally be necessary.

This policy explains how substitutions are handled to ensure that your order maintains the same value, quality, and presentation.

Flower Substitution

Flowers are seasonal agricultural products, and availability may vary based on:

• Weather conditions

• Regional supply

• Seasonal demand

• Market availability

If the exact flowers shown in the product image are unavailable, PN Flora reserves the right to substitute flowers of equal or higher value while maintaining the overall style, color theme, and bouquet size.

Example substitutions may include:

• Similar flower varieties

• Alternative seasonal flowers of the same color palette

• Equivalent premium flowers when necessary

Our goal is to ensure that the overall look and quality remain as close as possible to the original design.

Cake Design Substitution

Cakes are handcrafted products, and minor variations may occur in:

• Design elements

• Decoration style

• Frosting patterns

• Garnishing

If the exact decoration is unavailable, the cake may be decorated with similar elements while maintaining the same flavor, size, and quality.

Packaging Substitution

Occasionally, packaging items such as:

• Wrapping paper

• Gift boxes

• Baskets

• Ribbons

may be substituted with similar packaging of equal or higher quality due to stock availability.

No Refund for Minor Variations

Since flowers and cakes are handmade and subject to availability, minor differences in:

• Color shades

• Flower arrangement

• Decorative elements

are not considered defects and will not qualify for refunds or replacements.

Our Commitment

PN Flora ensures that:

• The overall size, value, and quality of the product remain the same or better

• The design intent and theme are maintained

• Only fresh and high-quality materials are used

Customer satisfaction remains our priority, and we always aim to deliver the best possible product within available resources.

Contact Us

For any questions regarding substitutions, please contact us:

📧 Email: pnfloraind@gmail.com
📞 Helpline: 9437265006

Here is the Delivery Attempt Policy for PN Flora. This policy is very useful to avoid refund disputes when the recipient is unavailable or address is wrong.

Delivery Attempt Policy – PN Flora

At PN Flora, we make every effort to ensure timely and successful delivery of your flowers, cakes, and gifts. However, successful delivery also depends on the accuracy of the delivery details and availability of the recipient.

This policy explains how delivery attempts are handled.

1. Recipient Availability

Customers must ensure that the recipient is available at the delivery location during the selected delivery time.

If the recipient is not available, our delivery partner may:

• Attempt to contact the recipient using the provided phone number

• Deliver the order to a neighbor, family member, or building security

• Leave the order at a safe location if permitted

Once the order is delivered to the location or authorized person, it will be considered successfully delivered.

2. Failed Delivery Attempt

Delivery may fail due to:

• Recipient not available at location

• Incorrect or incomplete address

• Invalid phone number

• Restricted entry locations (offices, hostels, hospitals, etc.)

In such cases, the order will be marked as a failed delivery attempt.

3. Re-Delivery

If a delivery attempt fails:

• Customers may request re-delivery by contacting our support team.

• Additional delivery charges may apply depending on the location and delivery schedule.

Re-delivery will be arranged subject to product condition and availability.

Note: Perishable products such as flowers and cakes may not remain fresh for extended periods, and replacement may require additional charges.

4. Special Occasion Deliveries

During high-demand occasions such as:

• Valentine’s Day

• Mother’s Day

• Festivals

• New Year

Delivery timings may vary due to heavy order volumes and traffic conditions.

We request customers to cooperate with our delivery team during these peak periods.

5. Incorrect Delivery Details

PN Flora will not be responsible for delivery failures caused by:

• Incorrect delivery address

• Incomplete address details

• Wrong contact number

Customers must verify all details before placing the order.

6. Order Completion

Once the delivery partner confirms that the order has been:

• Delivered to the recipient

• Delivered to a neighbor/security

• Delivered at the provided address location

the order will be considered completed and non-refundable.

Contact Support

For any delivery-related queries, please contact us:

📧 Email: pnfloraind@gmail.com
📞 Helpline: 9437265006