Cancellation & Refund Policy

At PN Flora, we are committed to delivering delight through thoughtfully curated flowers, cakes, and gifting solutions. Due to the perishable and personalized nature of many of our offerings, we request you to carefully review our cancellation and refund policy.

1. Order Cancellation

Orders may be cancelled up to 48 hours before the scheduled delivery time.

Cancellations are not allowed for:

• Courier and personalized products

• Same-day or express delivery orders

To request cancellation, email us at pnfloraind@gmail.com with the subject line:
“Cancellation Request”

Your email must include:

• Order ID

• Reason for cancellation

• Refund account details (for offline payments)

Note: A cancellation fee of 5% to 20% may be deducted based on the product type and order processing stage.

2. Non-Perishable Products

We understand that expectations may vary. For non-perishable items, a 7-day return window from the date of delivery is applicable.

To be eligible for return, ensure:

• The item is unused and in original packaging

• All tags and accessories are intact

In case of transit damage to non-perishable items:

• Please record a video while unboxing

• Share it with our customer support within 24 hours of delivery

This helps us validate the claim and process your return efficiently.

3. Important Notes on Perishable Products (Flowers & Cakes)

Our flowers and cakes are fresh and handcrafted, and sometimes subject to seasonal or regional availability.

• Actual design or arrangement may differ slightly while maintaining size and quality standards.

• No refund will be issued for minor design variations.

4. Reporting Delivery Issues

For concerns related to damaged, incorrect, or substandard perishable items:

Please email us within 1 hour of delivery.

Include the following:

• Order ID

• Clear photographs of the product

• Description of the issue

Claims received after 1 hour (for perishable items) will not be eligible for refund or replacement.

5. Refund Eligibility

Refunds will be processed only in the following cases:

• Incorrect or defective product delivered

• Order not delivered

• Valid order cancellation as per our policy

Refunds will NOT be applicable if:

• Customer was unavailable during delivery

• Incorrect or incomplete address provided

• Customer refused to accept the order

6. Refund Process

• Refunds will be processed through the original mode of payment.

• For Cash-on-Delivery orders, refund will be initiated via bank transfer after receiving complete bank details.

• Processing time: 7–10 working days after verification.

• Refund amount will not exceed the original payment value.

7. Excess Payment Handling

In the event of accidental overpayment, the excess amount may be used to enhance your order (e.g., upgraded bouquet or cake).

Note: Such excess payments are non-refundable.

8. Policy Updates

PN Flora reserves the right to update or modify this policy at any time without prior notice.
Customers are advised to revisit this page periodically for the latest updates.

9. Contact Us

For any assistance or clarification, please reach out to our support team:

📧 pnfloraind@gmail.com
📞 Helpline: 9437265006