Effective Date: 15 April 2021

At PN Flora, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website or associated platforms.

1. Introduction

PN Flora operates in compliance with applicable Indian laws and regulations. By accessing and using our website or services, you agree to the terms outlined in this Privacy Policy, along with our Cookie Policy and Terms & Conditions.

We recommend reviewing these policies periodically as they may be updated from time to time.

Note: This Privacy Policy applies only to websites and platforms operated by PN Flora and does not apply to third-party websites that may be linked to our platform.

2. Information We Collect

We collect information through the following interactions:

• When you register or create an account

• When you place an order or make a payment

• When you contact us via email, phone, or social media

• When you submit queries, complaints, or feedback

• When you subscribe to newsletters or promotional campaigns

The information collected may include (but is not limited to):

• Name, email address, phone number, and delivery address

• Billing and payment details (processed through secure third-party payment gateways)

• Device and browsing information (IP address, browser type, location data)

• Cookies and tracking information

3. Use of Cookies

Cookies help us to:

• Remember your preferences and login details

• Track browsing activity to improve personalization

• Provide relevant offers and promotions

• Improve security and website performance

By continuing to browse our website, you consent to the use of cookies. You may manage or disable cookies through your browser settings.

4. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and delivering orders

• Sending order updates and notifications

• Providing customer support and resolving issues

• Personalizing your shopping experience

• Improving our website performance and services

• Detecting fraud and complying with legal obligations

5. Sharing of Information

We do not sell or rent your personal information to third parties.

However, your information may be shared with trusted partners such as:

• Delivery and logistics partners

• Secure payment gateway providers

• Marketing and advertising platforms (such as Google Ads or Meta/Facebook)

• Legal or regulatory authorities when required by law

• Fraud prevention and compliance agencies

These partners are authorized to use your information only for the purposes necessary to provide services and are bound by confidentiality obligations.

6. Data Security

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse.

Our systems and practices follow generally accepted data protection and security standards in India.

7. Children’s Privacy

Our services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 18.

If such information is identified, we will promptly delete it after verification.

8. Changes to This Privacy Policy

PN Flora reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices or legal requirements.

Updates will be published on our website, and continued use of our services after such updates indicates acceptance of the revised policy.

9. Your Rights & Choices

As a user, you have the right to:

• Access or review your personal data

• Request corrections to inaccurate information

• Opt out of promotional or marketing communications

• Request deletion of your personal data or account

To exercise these rights or for any questions related to privacy, please contact us.

Contact Us

📧 Email: pnfloraind@gmail.com
📞 Helpline: 9437265006